How to read your gas bill

1. Your account summary
Your account summary details your gas charges, including what you owe, recent payments, overdue amounts, adjustments, discounts, and rebates.

2. Retailer contact details
Your retailer is the company that bills you for your gas.

3. Distributor contact details
Some retailers provide their distributor's name and contact information. Others list the distributor's phone number as the contact for faults and emergencies. Your gas distributor manages the gas pipelines that deliver gas to your home or small business. Contact your distributor for any faults and emergencies relating to your gas supply.

4. Gas usage
Your gas bill typically details your current average daily gas consumption and its associated cost. Some providers may also present a visual representation, such as a graph or table, illustrating your gas usage trends over time.

5. Payment information
Retailers typically offer various bill payment methods. Be aware that some options may involve extra charges, so carefully review the terms and conditions for each. If you're struggling to pay your bill, contact your retailer promptly to discuss your situation.

6. Gas connection information
Your bill contains information about the gas connection at your address. Your Meter Installation Registration Number (MIRN) is a unique number assigned to your gas service by your distributor and used by your distributor and retailers to identify your connection point. Your MIRN isn’t the same as your gas meter number(s). It may show your tariff/plan, meter reading type (actual/estimated) and date. Estimated readings occur if the meter isn’t read but rather, estimated. Bills usually break down usage in megajoules (MJ), potentially showing the calculation from meter readings. Gas is charged per MJ at a rate (tariff) in cents, with a total dollar amount. Some plans use block tariffs with varying rates for different usage amounts. For example, the first 4000 MJ might have one rate, and subsequent usage another. Not all charge types may appear on your bill depending on your plan.A daily supply charge (fixed or service to property charge) is a daily fee regardless of gas used, covering gas supply to your property.